These Refunds and Returns Policies apply to only the items purchased from the McCall Retail store website only.

We believe in our products and the tremendous value that they bring to our clients, however, if you are dissatisfied with something you have purchased from this McCall Retail store, then please complete our Money Back Request Form (located at the bottom of this page), detailing your purchase, the problem, and other details we request, within 7 days of purchase.

Please read the instructions on this page fully, before completing the form.

We are a UK based business and operate to GMT and BST time zones.


7-Day 100% Money-Back Guarantee

Refunds requested after 7-days from the date of purchase are not refundable.

Requests for refunds submitted/communicated to us via any other method, (other than the form below) are not valid.


Physical Product Refunds

We do not refund post/packaging costs.
This refund policy applies to the product you purchased from us only.

The returned product must be in a fully resalable condition, without marks, signs of usage, or any damage.

The package must be signed for upon receipt. We are not responsible for any parcels that go missing whilst in transit to us.

Please send your return to:

Returns & Refunds Department,
McCall (Media) Group Ltd,
Office 129 iCentre,
Interchange Park,
Howard Way,
Newport Pagnell,
MK16 9


Digital Products

If you have purchased one of our online training programs or a digital product.

Then we offer a 100% refund, so long as you complete our form, within 7 days from the date of purchase.


Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of our email to you.


Sale Items

Only regular priced items may be refunded, regardless of digital or physical product. No sale items are refunded.


Need Help?

Contact us at for questions related to refunds and returns.


Refund Request Form

Please ensure that you have read all the information on this page, before completing this form.